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For Life provides the For Care online platform ("For Care") which is an online community whereby Customers and Providers (such as support workers, health professionals and more) can engage with each other and independently agree to and organise a range of support and care services.

This website with URL address http://www.forcare.net.au is owned and operated by For Life Pty Ltd (Australian Company Number (ACN) 149 645 885 ("For Life"). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern For Life Pty Ltd's relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

Any reference to "For Care" within this document is a reference to both For Life Pty Ltd and the For Care online platform, inclusive.

  1. General Terms

    1. For Care provides the technology upon which Providers and Customers can interact and the technology to facilitate payment for care and support services.

    2. For Care is not a party to the contract between the Provider and the Customer. It is the responsibility of the Customer to communicate clearly and accurately with the Provider and for the Provider to charge for the care and support services at the agreed hourly rate.

  2. Customers

    1. The Customer shall be responsible for the For Care Customer Fee, in addition to the costs for services received from their For Care Provider.

    2. The Customer will provide For Care with valid and updated information for their nominated payment method as follows, as applicable:

      1. Valid and updated Credit Card information linked to an account with sufficient funds available;

      2. Valid and current National Disability Insurance Scheme (NDIS) Participant Identification Number and start and end dates of NDIS Plan;

      3. Valid and current Aged Care reference number and contact information of the person or company auspicing your Aged Care funding.

    3. The Customer authorises For Care to check the validity of the above information as necessary and to contact third parties as required.

    4. The Customer understands that if any invoiced amount is not received by For Care by the due date (net 30 days from lodgement) then, without limiting our rights or remedies, For Care has the right to suspend the Customer's account until payment is received or an interim arrangement is agreed. For Care will provide 10 days' notice prior to effecting the suspension.

    5. The Customer is responsible for providing complete and accurate billing and contact information to For Care and notifying For Care of any changes to such information.

  3. Providers

    1. The Provider shall be responsible for the For Care Provider Fee, which will be deducted from the amount processed and deposited to the Provider for work arranged and processed through the For Care platform.

    2. The Provider will provide For Care with valid and updated information for their nominated banking account and authorise For Care to deposit funds, less the Provider Fee, into that account.

    3. The Provider understands that For Care is not responsible for checking the accuracy of the banking information provided.

    4. The Provider understands that For Care facilitates the processing of payment through the Customer's nominated payment method. Where this payment method may be Credit Card, Aged Care Funding or National Disability Insurance Scheme (NDIS) Funding, the Provider understands that For Care is not responsible for any delay in payment caused by these third parties.

    5. For Care will process payment to the Provider's nominated account within 7 days' of the funds being received into For Care's account.

  4. Payment Disputes

    1. For Care will not exercise our rights regarding overdue charges (see 2.4) if the Customer, or Provider, has disputed the charges reasonable and in good faith and are cooperating diligently to resolve the dispute.

  5. NDIS Price Controls

    1. For Care uses price controls to protect the "value for money" of For Care Customers, by ensuring the costs of the supports are reasonable.

    2. For Care's price controls are in line with those issued by the National Disability Insurance Agency (NDIA) as part of the National Disability Insurance Scheme (NDIS).

  6. Total Price

    1. The total price for services organised and processed through For Care includes:

      1. Provider service: this will be the total amount for hours of work x hourly rate which have been agreed to by the Customer and the Provider.

      2. Provider fee: this is a 10% fee which is calculated based on the total Provider service amount. A Provider will receive their Provider service amount, less their 10% fee.

      3. Customer fee: this is a 5% fee which is calculated based on the total Provider service amount. The Customer will pay the Customer fee in addition to the Provider service amount.

      4. Taxes: some transactions on For Care may be subject to tax that may be added to the service or fee amounts.

  7. Refunds

    1. For Care will assess refund requests on their merits, but are under no obligation to provide a refund unless legally required.